Terms of service

Effective Date: 08/23/2025

1. Introduction

Welcome to LUXX Pet Products (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website luxxpetproducts.com (“Website”) and related services (collectively, the “Services”). By using our Services, you agree to these Terms. If you do not agree, please refrain from using the Services.

2. Eligibility

By using our Services, you confirm that you are at least 16 years old and legally capable of entering into these Terms. If you are using the Services on behalf of an entity, you represent that you have the authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation
Some features require an account. You agree to provide accurate, complete, and up-to-date information and to maintain it.

3.2 Account Responsibilities
You are responsible for keeping your account credentials secure and for all activity under your account. Notify us immediately of any unauthorized use.

4. Orders and Payment

4.1 Product Availability – All items are subject to availability, and we may limit quantities.
4.2 Pricing – Prices may change without notice; we are not liable for price modifications or discontinuations.
4.3 Payment Methods – We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay via secure processing through Shopify.
4.4 Order Acceptance – We may refuse or cancel orders due to stock issues, errors in listing, or suspected fraud.

5. Shipping and Delivery

Refer to our Shipping Policy for details. Risk of loss and title transfer to you upon delivery to the carrier.

6. Returns and Refunds

See our Return and Refund Policy for instructions regarding returns, exchanges, and refunds.

7. Intellectual Property

7.1 Ownership – All content on the Website is owned by LUXX Pet Products or its content providers and protected by law.
7.2 Limited License – You are granted a limited, non-exclusive, non-transferable license to use the Services for personal, non-commercial purposes.
7.3 Restrictions – You may not copy, reproduce, sell, or exploit any content without written permission.

8. User Content

8.1 Submissions – By submitting content, you grant LUXX Pet Products a worldwide, royalty-free license to use, modify, and display it.
8.2 Prohibited Content – Content must not be illegal, abusive, infringe rights, or violate privacy.

9. Prohibited Activities

You agree not to:

Violate laws or third-party rights
Interfere with the Services or connected networks
Attempt unauthorized access to accounts, systems, or data

10. Disclaimers and Warranties

Services are provided “AS IS” and “AS AVAILABLE.” We make no warranties regarding uninterrupted access, security, accuracy, or reliability.

11. Limitation of Liability

LUXX Pet Products and its affiliates are not liable for indirect, incidental, or consequential damages related to your use of the Services, including unauthorized access or interruptions.

12. Indemnification

You agree to indemnify and hold LUXX Pet Products harmless from claims, damages, or liabilities arising from your use of the Services, violation of these Terms, or infringement of third-party rights.

13. Termination

We may suspend or terminate your account immediately for breaches of these Terms, without prior notice or liability.

14. Governing Law

These Terms are governed by the laws of Delaware, USA, without regard to conflict of law principles.

15. Changes to Terms

We may modify these Terms at any time; changes take effect when posted. Continued use of the Services constitutes acceptance.

16. Miscellaneous

Severability: Invalid provisions do not affect the remainder of the Terms.
Entire Agreement: These Terms constitute the full agreement between you and LUXX Pet Products regarding the Services.
Waiver: Failure to enforce a provision does not waive our rights.

17. Contact Information

For questions regarding these Terms:
LUXX Pet Products
254 Chapman Rd, Ste 208, Newark, DE 19702, USA
Email: support@luxxpetproducts.com
Phone: (302) 440-4635