Privacy policy

Effective Date: 08/23/2025

1. Introduction

LUXX Pet Products (“we,” “our,” or “us”) is dedicated to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information.

This Policy applies to luxxpetproducts.com and its subdomains (together, the “Service”). By accessing or using the Service, you acknowledge that you have read and agree to the practices described here and in our Terms of Service.

2. Key Definitions

Cookies: Small data files stored on your browser that help identify your device, save preferences, and provide analytics.
Company: Refers to LUXX Pet Products, a U.S.-registered entity responsible for handling your information.
Customer: Any individual or organization that registers with or purchases from LUXX Pet Products.
Device: Any internet-enabled hardware (computer, phone, tablet, etc.) used to access our site.
IP Address: A unique number assigned to devices connected to the internet, often linked to geographic regions.
Personal Data: Information that identifies or can identify an individual, either directly or indirectly.
Third-Party Services: External partners such as advertisers, analytics providers, or affiliates who may process or provide relevant content.
You: The individual or entity using the Service.

3. Information We Collect

We collect information when you:

Visit or register on our site
Place an order
Subscribe to newsletters
Participate in surveys or promotions
Complete forms or interact with our services

Personal data may include:

Name or username
Email address
Phone number
Mailing and billing addresses

4. How We Use Your Information

Your information may be used to:

Personalize your experience
Improve our website and customer support
Process orders and payments
Administer surveys, contests, or promotions
Communicate via email with updates, order details, or promotional content

5. Information from Third Parties

We may also obtain information from third-party sources such as social media platforms or fraud detection tools. Publicly available data may also be collected for verification and service enhancement.

6. Sharing of Information

Your information may be shared with:

Service Providers who support our operations under confidentiality agreements
Affiliates or subsidiaries under common ownership
Business transfers in the event of a merger, acquisition, or sale
Authorities when required by law or legal process

7. Cookies & Tracking Technologies

We use cookies to improve your experience, remember preferences, and analyze usage. You can configure your browser to refuse cookies or alert you when they are sent.

8. Data Security

We apply industry-standard measures, including SSL encryption and restricted access, to safeguard your data. However, no method of online transmission or storage is entirely secure.

9. Data Retention

Personal data is retained only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations.

10. Your Rights

Depending on your location, you may request to:

Access, correct, or delete your data
Restrict or object to data processing
Request data portability

Requests can be made at support@luxxpetproducts.com.

11. Children’s Privacy

Our services are not directed to individuals under 16, and we do not knowingly collect their data.

12. International Data Transfers

Your information may be stored or processed outside your country of residence, including in the United States.

13. Third-Party Links

We are not responsible for the content or practices of external websites linked through our Service.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised effective date. Continued use of the Service constitutes acceptance of any changes.

15. Contact Us

For questions regarding this Privacy Policy:

Email: support@luxxpetproducts.com
Phone: (302) 440-4635
Address: 254 Chapman Road, Suite 208, Newark, DE 19702, USA